Health Sync Service Status

September 28, 2023: Fitbit Google account selection doesn’t work

For some (or many) users the authorization with Fitbit may get stuck when you use a Google account for your Fitbit app. When you authorize Health Sync to access your Fitbit data, the Google account selection page seems to be frozen. We reported this to Fitbit, but they haven’t solved it yet. But there is a workaround available:

In the Google account selection screen where you can’t select your Google account, please click on three dots menu in the top right corner, and then click on the refresh button:

After you do this, you can select your Google account for Fitbit in the Google account selection screen.

We hope that Fitbit solves this issue soon.

 

August 12, 2023: Garmin sync issues

With the introduction of another way to sync the data from Garmin, something went wrong on August 10 and August 11. Our apologies for this issue. We fixed this issue (on our server, no other app update). The sync should work normally again. If still nothing is synced, please first try to reconnect Health Sync with your Garmin Connect account:

  • open the Health Sync app
  • select the ‘Connected apps’ menu
  • select ‘Garmin Authorization’
  • click on the Garmin Connect icon to reconnect

Then check if the sync starts working when you upload new data from your Garmin watch to Garmin Connect on your phone.

If the sync doesn’t start working please send a problem report: open the Help Center menu in Health Sync and select the last option: Report another problem.

For missing data on days in the past you can use the resync menu in Health Sync. You can’t resync data for the current day, but tomorrow you can do a resync for today.

All services are running normally.

Garmin Connect activity data: latest update of Health Sync required

Due to a change how Health Sync retrieves activity data from Garmin Connect, you need the latest version of Health Sync available in the Google Play Store or Huawei AppGallery. Previous versions of Health Sync won’t sync activity data from Garmin Connect anymore.

If you have a sync problem, please send a problem report: open the Help Center menu in Health Sync and select the last option: Report another problem. Then follow the directions to send the report.

Health Connect and Android 14 (Android U)

With the latest (beta) release of Android 14 the connection with Health Connect is working again. On previous Android 14 beta releases the connection with Health Connect didn’t work due to changes Google made with Health Connect on Android 14.

If you have questions about the Health Sync service status, you can use the contact page on this site.