Health Sync Service Status
September 22, 2024: MapMy Integration Not Working
Currently, attempting to authorize Health Sync to access your MapMy account (MapMyRun, MapMyFitness, or any other MapMy app) does not work. Users who were previously syncing data with the MapMy platform may find that syncing stops unexpectedly over the coming days or weeks.
Under Armour, the previous owner of the MapMy platform, sold the service to Outside Interactive at the end of August 2024. While we are expecting further information from Outside Interactive, we have not received any updates yet. We have noticed that the security protocol used for authorizing Health Sync with MapMy has started to fail. We’ve contacted MapMy support and hope to have more information in the coming days. This status message will be updated with any new developments.
September 13, 2024 Update (Fixed): Garmin Connect Steps Missing
Beginning in the first week of September, many Garmin users reported that step count data synced from Garmin Connect to Google Fit or Health Connect was lower than the actual step count shown in Garmin Connect.
Garmin has acknowledged and resolved the issue.
To recover missing step count data from previous days, use the Resync menu in Health Sync. For missing data from today, you will need to wait until tomorrow to perform a resync, as resyncing for the current day is not possible.
If step count data from past days remains incorrect and resyncing doesn’t resolve the issue, please submit a problem report. To do so, open the Help Center menu in Health Sync, select the “Report another problem” option, and follow the instructions.
September 11, 2024: Sync with Fitbit Fixed
Since early September, syncing step count and activity data to Fitbit has not been functioning correctly. Fitbit has been aware of the issue, and we provided them with detailed problem reports, but they have not yet resolved the problem.
Fortunately, we found a workaround. With the latest update of Health Sync, available in the Play Store, you can now sync step count data with Fitbit again. Most activity data will also sync correctly, with the exception of certain data types, like treadmill activities. We expect to fix these with the next update of Health Sync, which should be released later this week or early next week.
August 30, 2024: Update: MapMy.. (Under Armour) authorization not working
The sync with the MapMy apps (MapMyRun, MapMyFitness, etc.) didn’t work during the last days of August. The problem was fixed by the provider of the apps. If it still doesn’t work, reauthorize Health Sync to access your MapMy account (select the ‘Connected apps’ menu, select MapMy.. Authorization, then click on the MapMy app icon). Missing synced data for days in the past can be synced with the resync menu in Health Sync.
August 17, 2024 Update: Strava Connection is Working Again
Strava experienced an outage on August 14, which caused issues with third-party apps integrating with the platform. As a result, connecting to the Strava server was not possible. While Strava resolved this issue on August 15, it reoccurred on August 16. Fortunately, Strava addressed the problem within a few hours after it was reported.
The sync with Strava should now be functioning correctly. If you have missing data from a previous day, you can use the “Resync” menu to sync it. For multiple days with missing data, the “Historical Data” menu can be used. Please note that missing data for the current day cannot be resynced immediately—you will need to wait until the next day before performing a resync.
Typically, the Strava connection is very stable, and we expect this to have been isolated incidents.
If you continue to experience issues, please contact us. You can email us at info@appyhapps.nl or submit a problem report via the Help Center menu (select the last item, “Report another problem”).
August 2, 2024: Sync with Samsung Health keeps spinning
Some users have been experiencing issues syncing with Samsung Health since August 1. The sync process continues indefinitely without syncing any data. We reported this issue to Samsung, and they confirmed that it is a problem with Samsung Health.
Update August 7: Samsung has published an update for Samsung Health in the Play Store and the Samsung App Gallery. After updating Samsung Health, the problem should be resolved.
If there is missing synced data for a previous day, you can use the resync menu in Health Sync to sync the missing data.
July 28, 2024: Huawei AppGallery installation link not working
The link that Health Sync provides to install the AppGallery currently refers to a Huawei website that doesn’t work properly. If you can’t install the AppGallery using that link, you can use a direct link to the AppGallery app installation page on the Huawei AppGallery website: https://appgallery.huawei.com/app/C27162. Click on the Download button in the top right corner to install the AppGallery on your phone.
May 20, 2024: Update: Activity sync with Runalyze is working again
There was an issue with the activity sync to Runalyze between May 17 and May 20. This issue has been resolved. Missing synced activity data can be synced using the resync menu in Health Sync.
May 6, 2024: update: Suunto activity upload doesn’t work
Suunto solved the problem with the activity upload. It should be working again.
The activity upload to Suunto didn’t work on May 4 and May 5. This caused a Suunto authorization issue with the Health Sync app.
All services are running normally.
If you have questions about the Health Sync service status, you can use the contact page on this site.